Companies and organizations around the world, large or small, must have their entire quality system based on ISO 9001 series norm.
In this way, they verify their ability to provide products and services that meet the needs of their customers, as well as applicable legal and regulatory requirements, in order to increase customer satisfaction through process improvements and conformity assessment.
This ISO 9001 norm is based on ten principles of quality management:
- Normative references
- Terms and definitions
- Context of the organization
- Performance evaluation
Management systems are increasingly linked to the success and survival of organizations. In parallel, CEOs and managers around the world emphasize the importance of independent audits to help ensure that management systems achieve their objectives.